Debakel mit Dorman Handbremsseilen

17 AntwortenNeuester Beitrag am 26. Juni 2012 um 10:31

Chevrolet

Themenstarter

am 19. Juni 2012 um 11:53

Hi, sorry aber dieser Thread wird sehr viel English enthalten. Ich werde hier einfach mal mein Problem mit den Dorman C66015 Handbremsseilen schildern.
Ich hatte darüber schon kurz im Alero Sammelthread und im "Ersatzteile / Hersteller Qualität" Thread berichtet. Die Links führen jeweils zum Bild hier in Motortalk

To whom it may concern,
I recently received two emergency brake cables, that I ordered via your catalog. The part numbers are the same, but the parts themselves are not even remotely the same. One of the parts is OK and has a good quality, the other one has some serious technical and quality vise flaws.
As these are brake parts I have a standard that the used parts should meet, and this part being the EMERGENCY brake cable does not meet these requirements; I assume that RockAuto thinks alike that these vital and maybe lifesaving parts should be of at least good quality to function flawless.
I attached some pictures of both parts to show specific flaws and allow comparison.
Picture 1: Both parts have the same package, in the left is the inferior part.
Picture 2: Obvious the bow for the tube part of the cable is different and will cause alignment issues
Picture 3: Close up #1 of 'made in china' part. Focus on the claws of the bracket, the dust boot of the cable, base of the bracket
Picture 4: press fit of tube 'made in china'
Picture 5: dust boot and cable of 'made in china' part. Dust boot is not attached to hook, cable plastic coating more than minimal - seizure of cable hence imminent.
Picture 6: press fit of cable in the plug 'made in china', no press fit or solder to see, slippage possible.
Picture 7: claw part of 'made in china', again no coating of cable and plastic seal starting to deteriorate
Picture 8: Close up #2 of 'made in canada' part. Focus on sturdy claws of the bracket, rubber boot at base of bracket, dust boot fixed to hook.
Picture 9: press fit of tube 'made in canada'
picture 10: press fit of cable in the plug 'made in canada', strong press fit, no solder
picture 11: claw part of 'made in canada', coating of cable present, plastic seal in good condition

As you see these parts are very different, and I may request a replacement of the 'made in china' part with one of the 'made in canada' parts.

Kind regards
Julian Schroeter

*Info of invoice and partnumbers*

-------------------------

Just an FYI:
I forgot to include the answer from RockAuto.
In the mean time, I found out that the cables are made just plain wrong.
What I haven't told RA or Dorman yet, but really have to do this.

She kinda didn't see me pics first, but they were already there.
-----------------
Dear Julian,

Thank you for your email. I am sorry to hear you received a part that you feel to be of inadequate quality. Based upon the differences between the two cables as you noted in your email, it almost sounds as if one of the parts may have been misboxed (the wrong part put into the correct box). You mention 10 photos but no photos were attached to your email for me to view. If possible, please reply to this email and attach the photos you have taken of the parts you received so that I can more accurately determine how best to proceed.

Regarding the origin of the parts you purchase from RockAuto, the manufacturers - in this case, Dorman - can source their parts from any number of locations. As such, it is entirely possible to receive 2 Dorman parking brake cables manufactured in separate locations (China and Canada, in this case). If we were to ship another parking brake cable to you, I would be unable to guarantee that this third cable would be manufactured in Canada as opposed to China or any other location.

I look forward to your reply including the photos of the parts you have received. I apologize for any inconvenience you have experienced with your order and look forward to assisting you further.

Thank you,

Melissa
RockAuto Customer Service
---------------
Dear Julian,

Thank you for providing the photos of the parking brake cables you received. I've taken a look at the photos and I can definitely see the differences between the two cables you received. However, as I mentioned in my previous email, I cannot guarantee that we have another parking brake cable made in Canada in stock - so if we were to reship the same part to you, it is likely you would receive another part made in China.

As such, I notified our credit department that you will need to be refunded for the second brake cable you received (inferior quality). Typically the quality of a part made by any manufacturer should not vary depending on manufacturing location as the manufacturer has strict specifications and guidelines a part has to meet. I am sorry for the inconvenience this has caused and I appreciate your patience as we process your refund.

Once the refund to your MasterCard has been issued (sometime within the next few business days) an email notification will be sent to you. If you have any questions or concerns, please let us know.

Thank you,
Melissa
RockAuto Customer Service

---------------------

Hi, this is going to Dorman itself.

deficient product C660015

To whom it may concern,
I recently received two emergency brake cables, that I ordered via RockAuto. The part numbers are the same, but the parts themselves are not even remotely identical or even usable for an 1999 Oldsmobile Alero. They both have a major design flaw.
As these are brake parts, I have a standard that the used parts should meet and this part being the EMERGENCY brake cable does not meet them. I assume that Dorman would agree, these vital and maybe lifesaving parts should be of at least good quality to reliably function.
I attached some pictures of both parts to show specific flaws and allow comparison.
Picture 1: Both parts have the same package.
Picture 2: Obvious the bow for the tube part of the cable is different and causes alignment issues
Picture 3: Close up #1 of 'made in china' part. Focus on the claws of the bracket, the dust boot of the cable, base of the bracket
Picture 4: press fit of tube 'china'
Picture 5: dust boot and cable of 'china' part. Dust boot is not attached to hook, cable plastic coating more than minimal - seizure of cable hence imminent.
Picture 6: press fit of cable in the plug 'china', no press fit or solder to see, slippage possible.
Picture 7: claw part of 'china', again no coating of cable and plastic seal starting to deteriorate
Picture 8: Close up #2 of 'made in canada' part. Focus on sturdy claws of the bracket, rubber boot at base of bracket, dust boot fixed to hook.
Picture 9: press fit of tube 'canada'
picture 10: press fit of cable in the plug 'canada', strong press fit, no solder
picture 11: claw part of 'canada', coating of cable present, plastic seal in good condition

And now the major design flaw both cables have that make it impossible to use these parts.
The cut-out that is used to fix the cable in the brake bracket is rotated 90° compared to the OE part. Hence the cable can only be mounted facing forward or backwards, but not sideways so it can be hooked to the main emergency brake cable and equalizer.
I attached some comparison shots of the OE cable and your cable. It is obvious that the cut-out is wrong and can't fit in the mounting bracket in the correct direction.
I hope this is only a deficient batch and not your whole production. I would be very happy to receive a statement concerning this part and what Dorman plans on fixing this design flaw.
Picture 12: comparison between OE and Dorman part - same cable orientation
Picture 13: comparison OE / Dorman showing cut-out being 90° off
Picture 14: mounting bracket showing need of cut-out orientation
Picture 15: Overall view
Picture 16: mounting of OE cable

Kind regards
Julian Schroeter
--------------------

pictures 1 - 12 are the same as before

12 - 16 can be seen here
http://data.motor-talk.de/.../picture-12-3779967301759768672.JPG
http://data.motor-talk.de/.../picture-13-8595807152487650903.JPG
http://data.motor-talk.de/.../picture-14-9123791930564674525.JPG
http://data.motor-talk.de/.../picture-15-4386680525244585083.JPG
http://data.motor-talk.de/.../picture-16-4669659640375615391.JPG

17 Antworten

falloutboy

Themenstarter

am 23. Juni 2012 um 0:10

another round

Hi Julian,
I forwarded your images to the product manager and we got an OE sample
to compare to ours. I was able to confirm that we did make a production
change due to a manufacturing issue. So the cable you received that had
the sharper than 90 degree tube is definitely a defect. I suspect that
it is old stock. Our current production matches the OE sample with some
differences in finish, but not dimension in any way. The end that
secures in the bracket on the car is identical. I would like to get the
VIN from your car if possible so I can compare GM's listing to be sure
we don't have an application issue. If the applications are correct,
then the only option we would have is to get Rock Auto to ship you a
replacement set and go from there.

Chris Lehn
--------------------
Hi Chris
the is VIN: 1G1NL52E4XC000278
as you see this is an EXPORT Model
details can be viewed here
http://gm-alero.de/93/rpo-codes-austattungs-codes

The sharper bend in the tube could be re-bend a bit, depending on rigidity that may work out. But the cut-out, keyway that fit the cable into the bracket is wrong, which makes the cable either point to the front, or the rear of the car not to the side.
the cables in picture 13 are oriented the same way - the slot for the clamp would fit fine, but the key to get the cable into the bracket (picture 14) is wrong.
The whole in the bracket is not round O it is straight on the sides |O| - your cables on the other hand have the straight parts at the top and bottom.

Do you got an estimate for the shipping costs from Germany to your place? If you still want these cables.

Regards
Schroeter

DonC

am 23. Juni 2012 um 10:16

Zitat:

Original geschrieben von astrodriver

Aaaaaah, ring klingelingeling. Durch die Metallbögen ist die Rotationssymmetrie der Hülle natürlich dahin! Jetzt ist mir auch klar warum das nicht funzt.
Bleibt immer noch die Möglicht die Hülle mit einer großen Zange auf 90° Vorspannung zu bringen und dann einzuhängen. Kopf einzieh und weg...😉

Jo, dann hängt sich das Teil auch so gut wie nie mehr aus - auch nicht wenn du willst 😰

Also beim nächsten Wechsel Flex nehmen...

falloutboy

Themenstarter

am 26. Juni 2012 um 10:31

According to the GM parts catalog, domestic and export models should
share the same brake cables. GM does not differentiate. We do not sell
out products direct, so you would need to deal with Rock Auto regarding
the return. Based on the comparison we did last week, out product
matched GM's so I would have to assume these were either made
incorrectly or packaged wrong. I would contact Rock Auto and ask them
for an exchange (or refund if you don't want to get another set of ours)
They should be more than whiling to assist you with that. If the parts
are in fact defective/made wrong, they will forward them back to us.

I am sorry for the inconvenience Julian.

Chris Lehn

---------------------------------
soviel zum Thema die interessiert das Teil und wollen an der Produktion was verbessern. lol
RA wird bestimmt die alten unbrauchbaren nicht wiederhaben wollen - ergo bekommt Dorman die auch nie von denen.

Jetzt die Frage, lass ich mir die nochmal schicken von RA, oder kauf ich bei NAPA von jemanden der die vorher angeschaut hat? Ist etwas teurer aber davor hat die wenigstens schon mal einer angeschaut.