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Kein MP3 für alte Modelljahre..
Hallo,
wie schon in einem anderen Beitrag bestätigt, wird das Nachrüsten der MP3-Wechsler etc. nicht möglich sein.
Siehe hier:
http://acctest.semcon.se/de-DE/S40-V50/audio/cd/VCC-290586.htm
:-(
Was sich Volvo in Sachen Entertainment immer so zurechtbastelt ist einfach abartig. Das ist negativ-Marketing vom feinsten.
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So siehts jetzt bei mir aus, bin super zufrieden, Klangqualität wie vom CD-Player:
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Ich hab damals Autobild angeschrieben, und Antwort erhalten dass es ca. 6 Wochen dauert, bis man was von ihnen hört. Aber hast recht, ich werd die nochmal anmailen, auch mit Link auf dieses Posting und Ceesthoens Aktion.
Hallo !
Via http://www.vvspy.com/frameset.php?bn=volvospy_s40new habe ich contact aufgebaut mit Neil.
Neil hat 1 Jahr lieferzeit (!!) gehabt und jetzt endlich sein Volvo bekommen... natürlich MY06 und deshalb kein MP3.
Das stört sogar auch sein Volvo Händler. Der versucht jetzt in ein MY06 die MY07 Software zu installieren und wenn es sein muss auch die MY07 audio Hardware. Ich bin gespannt....
ICH AUCH!
Naja, ich hab das Thema schon abgeschrieben. Falls sich noch was tut, wärs natürlich toll... aber ich hab daraus gelernt. Andere Hersteller bauen auch schöne Autos... die auch noch in Zukunft erweiterbar sind!!!
Die Geschichte geht jetzt weiter in England.... auf http://www.vvspy.com/frameset.php?bn=volvospy_s40new
könnt Ihr die story von Neil lesen.... auf einmal zieht sein Händler alle Ausagen über MP3 und < MY07 zurück. Neil plant ein TV programm für dieses Thema zu interessieren...
...und als nächstes beschäftigt sich der Bundesgerichtshof damit.:o
Sorry, aber findet ihr das alles wegen eines Autoradios nicht langsam ein wenig übertrieben?
Was ist denn daran übertrieben ? Wir wurden ganz einfach von Volvo belogen. VOn wegen "Fit für die Zukunft" und wenn wir darum kämpfen wollen, dann sollte uns eigentlich jeder helfen.
Die ganzen Probleme der Diesel werden ja auch endlich anerkannt, nachdem genug Leute sich beschwert haben.
Sehe ich genau so. Nichts ist da übertrieben. Volvo lügt seine Kunden an, und das ist unerträglich.
Flingomin,
Natürlich geht es "nur" um ein Autoradio. Aber wie schon hier geschreiben: es geht jetzt nicht mehr um eine Lösung (denn die kommt eh nie !) aber darum das die Volvo Schweden mal verstehen das wir nicht so doof sind das wir uns alles sagen lassen. Oder das die uns ganz dumme Antworten geben können und wir die einfach schlucken. Auch wenn mal die software 07 fuer <07 zur verfügung kommt werde ich natürlich NIE für EUR 1.300,-- das Radio usw. austauschen lassen nur um MP3 dateien spielen zu können. Es geht aber, wie das ganze leben, ums Prinzip.
Ich habe Volvo (Schweden) per Fax vorgeschlagen das die mein Volvo V50 zurücknehmen oder mir mindestens dabei behilflich sein, damit ich keine viele tausenden von Euro's verliere da das Auto erst 7 Monaten alt ist. Ich habe ganz konkret geschrieben das ich auch schon von Anfgang an deutlich gemacht habe das ich auch keine MP3 "lösung" umsonsst verlangt habe, das es mir eigentlich nur darum geht das Volvo die Software zur verfüngung stellt und das ich dann die Hardware bezahle, "Boys want toys". Aber weil Volvo die Software NICHT zur verfüngung stellt es anscheinend keine andere Lösung gibt als das komplete Fahrzeug einzutauschen. Und das ich "Unterstützung" von Volvo Schweden brauche um vernüftig mit mein Händler verhandelen zu können. Also, hier kommt die Antwort:
Your Global Customer Relations File Number is 80679.
Dear Mr. Thoen,
Thank you for your fax dated 4th July, 2006, addressed to Mr. Gerry Keaney, which has been forwarded to us. Mr. Keaney has delegated to us to answer your fax. We would like to apologise for our late reply, due to holidays here in Sweden.
Please allow me to inform you that if you wish to trade in your Volvo V50 of Model Year 2006 you are naturally welcome to contact your local Volvo dealership. This discussion can only be held with them.
If you should have any further questions or concerns, please contact your Volvo dealership or our market representatives, Volvo Car Germany GmbH.
Cc: Volvo Cars Germany GmbH
Yours sincerely,
________________________________
Hanna Jönsson
Global Customer Relations Advisor
Dept 57130, SAA2
Volvo Car Corporation
SE-40531 Göteborg,
Sweden
Telephone: +46 31 3250077
Fax: +46 31 59 55 55
Website: www.volvocars.com/gcr
Wow, ein grosszügiges Angebot! :p
.
Die Schwenden kannst Du selbst in Deutschland (VCG) vergessen...
Zieh einen Schlussstrich drunter und kauf Dir beim nächsten Mal ein richtiges Auto und nicht so ein Teil aus dem Baukasten bei dem zum Schluss niemand mehr so genau weiß wer was geliefert hat und ob sich das eine mit dem anderen verträgt...
So, Schweden hat keine Lust mehr auf Kontakt.... lese mal meine Reaktion auf die Ihre Reaktion (später im Bericht).... A
Dear Mrs. Jönnson,
Thank you for you reaction and so sad that you do not want to have contact anymore with me on this subject nor are willing to intervene in finding a solution. Also rahter strange that you do not answer my other questions, I am more than ever so curious to the waht kind of MP3 playback solutions you had in mind when you wrote that me. But I guess will never know what you meant with that.
Please do not take this personal, but I am absoluty not amused with the tone of your email. It really sounds (but you are not writing that, I am, as a human being, sharing my very personal thoughts with you) like "stay away, please do not point us any longer on the "mistake" we made because we do not know a solution, go a find someone else that want to listens to you, we are fed up with this.".
I think your reaction is far beyond your personal and Volvo's professional dignity. What a shame !
Have a nice weekend, enjoy the good weather and I am pretty sure that this email will pop in your mind some times.
Regards,
Cees Thoen
-----Original Message-----
Date: Fri, 21 Jul 2006 14:04:54 +0200
Subject: Volvo Cars File No: 80679 Thoen
From: "GLOBAL CUST RELTNS, GCR \(.\)" <gcr@volvocars.com>
To: <cees.thoen@t-online.de>
Your Global Customer Relations File Number is 80679.
Dear Mr. Thoen,
Thank you for your email dated 19th July, 2006.
It has already been explained to you that all discussions regarding trading in your current Volvo V50 must be taken with your Volvo dealership directly. Please be informed that we do not have the authority to intervene in such situations. Further I would like to inform you that all future correspondence regarding these issues will be filed with interest but without further action.
Yours sincerely,
________________________________
Hanna Jönsson
Global Customer Relations Advisor
Dept 57130, SAA2
Volvo Car Corporation
SE-40531 Göteborg,
Sweden
Telephone: +46 31 3250077
Fax: +46 31 59 55 55
Website: www.volvocars.com/gcr
*************
From: Cees Thoen [cees.thoen@t-online.de]
Sent: den 19 juli 2006 14:30
To: GLOBAL CUST RELTNS, GCR (.)
Subject: Re: Volvo Cars File No: 80679 Thoen : Attn. Mrs.Jönnson
Dear Mrs. Jönnson,
Thank you for your reply and it is nice to have contact again.
Direct answer: No, I am not going to contact my dealership or Volvo Germany. I will explain you why:
Although I wrote you in my last email that I will not bother you anymore with the (technical side of the) MP3 topic, I wrote to your Mr. Kenneay with another, more commercial, topic: help me financially in trading in the car to enable me to playback MP3 discs.
What I really do not understand is why Volvo seems not willing to "help" me: it must be very clear to you that if I will go, without your "help", to my dealer and tell him that I want to trade my 7 months "old" car he will come up with the normal depreciation calculation, making my loss enormous, ranging up to EUR 10.000 to 12.000, while the hard- and software have a maximum value of some EUR 1.000 !!!
I really feel that Volvo (being either Germany or Sweden or whatever country) is letting not only me, but all the other people that you are denying hard- and software upgrades for their radio's, people who are are willing to pay a reasonable sum for that upgrade, down, by not making this software available thus "forcing" us to buy complete new cars which can only be done by taking an enormous loss on the "old" car ! That is NOT fair.
Therefore I asked your Mr. Kenneay to intervene in this. You now writting me on his behalf that I must deal with this locally is also not fair. How must I after this "David and Golliat" struggle convince my dealer to "give" me a new car? Show him all the faxes, letters and emails and pray for his understanding?
I need help for that from you. And I really feel that I deserved your help, after all the trouble I had to take to discover what the truth is with Volvo and MP3 playback. And after all the silly answers I got from various sources.
Volvo came up with proprietary audio equipment and it now feels that they are not going to support it. But since there are no retrofit solutions possible, also due to the use of CAN bus, we as your customers fully depend on Volvo for support. What strikes me the most is that Volvo lets so many people, who are willing to pay for this so much wanted MP3 playback option, down. Volvo could have charged them a reasonable amount of money and you do not want that? Unbelievable.
Several posters, including me, of messages at internet forums are now seeking attention from the leading automobile press and TV programs for this "problem". Not because I, we, do not understand that Volvo sometimes introduces innovations that may not be retrofitted for technical reasons but because Volvo is not releasing new software because they do not want to take the trouble to test it, thereby, maybe unwillingly, giving the impression that with the new software and appropriate hardware, CD MP3 playback would be possible in pre-MY07 S40/V50 series cars.
This sounds so outdated in today's world, where even cheap products like mobile phones and DVD players can easily be upgraded by the users themselves, to correct errors and to give the users a prolonged joy of their product by introducing new possibilities.
Think in that respect of the many software updates that Volvo had to provide for the "diesel" problem, the audio equipment, even for the power windows and the remote control for the locking. No collisions here with the hard- and software... Volvo only corrects errors but does not "give" something back.
In general it would be nice to see a sign that Volvo has understood what a trouble they have caused for many of their customers. And for me personal, I again ask you strongly to come up with a solution for me; please keep in mind that I never asked for something for free.
More specific:
Can you please shed a light on the rumor that in the S40/V50 series with High Performance and Premium Sound audio equipment the single CD player and/or the CD changer in the pre-MY07 models always or from some point in time been have been equipped with the necessary hardware (but not the software) for decoding MP3/WMA files on CD?
Mr. Kenneay wrote to me that Volvo has not tested and will not test or release the MY07 software on or for pre-MY07 cars, because the old hardware and new software could collide. Volvo also seems to have forbidden their dealers to "experiment"; by statement from some dealers the MY07 software is written in such a way that it does not allow itself to install when it recognizes an "old" car. Although I can understand this, this adds to the impression that in theory it should be possible to have MP3 playback in pre-MY07 cars. True or not?
You wrote me several times that "other MP3 playback solutions" are available; although I asked you exactly what products she was referring to, I never received an answer, probably because there are no such solutions to my knowledge. Or are there?
Of course I am more than curious to your answer on the above things, but I have another urge to you:
Please go for 10 minutes to a quite place and think of the above and all the other things I wrote you. It will help maybe if you try to imagine what your personal reaction would be if this happend to you. I can only hope that you will realize what grief Volvo caused by deciding not to release this software (and think of your very first email to me !!). Then please come back with another answer with a better solution than having me to deal with this alone.
Alternative: you can have Volvo Germany contact me to offer me a solution.
Thank you so much for the time you have to take for this.
Best regards from sunny and hot Munich,
Cees Thoen
-----Original Message-----
Date: Wed, 19 Jul 2006 13:36:58 +0200
Subject: Volvo Cars File No: 80679 Thoen
From: "GLOBAL CUST RELTNS, GCR \(.\)" <gcr@volvocars.com>
To: <cees.thoen@t-online.de>
Your Global Customer Relations File Number is 80679.
Dear Mr. Thoen,
Thank you for your fax dated 4th July, 2006, addressed to Mr. Gerry Keaney, which has been forwarded to us. Mr. Keaney has delegated to us to answer your fax. We would like to apologise for our late reply, due to holidays here in Sweden.
Please allow me to inform you that if you wish to trade in your Volvo V50 of Model Year 2006 you are naturally welcome to contact your local Volvo dealership. This discussion can only be held with them.
If you should have any further questions or concerns, please contact your Volvo dealership or our market representatives, Volvo Car Germany GmbH.
Cc: Volvo Cars Germany GmbH
Yours sincerely,
________________________________
Hanna Jönsson
Global Customer Relations Advisor
Dept 57130, SAA2
Volvo Car Corporation
SE-40531 Göteborg,
Sweden
Telephone: +46 31 3250077
Fax: +46 31 59 55 55
Website: www.volvocars.com/gcr
Hallo !
Ich habe jetzt mal wieder Mr. F. Arp, der Volvo CEO ein Fax geschickt das ich es eine Frecheit finde das Volvo über dieses Thema nicht weiter diskutieren möchte und keine Lösung bietet.
Ich bin aber ziemlich sicher das auch Mr. Arp keine Lösung bieten kann für das MP3 "Problem", sowas gibt es nicht und kommt auch nie, das ist jetzt deutlich.
In England lauft eine gleiche Diskussion, wo auch Volvo UK keine vernunftige Lösung hat und immer wieder sagt das Volvo Sweden "Schuld" ist.
Was mich sehr stört ist das Volvo Sweden geschrieben hat das es andere Lösung zum MP3 abspielen gibt, aber dann weiter keine Antwort gibt (kann?) was damit gemeint wäre.
Denn Vorschlag ein Strich unter die Geschichte zu ziehen und es als weiter Sinnloss zu betrachten hat Volvo nicht verdient, das wäre viel zu einfach.
Aber ich jetzt auch fast am Ende, von AutoBild (AudiBild), AutoWeek (NL) und AutoExpress (UK) habe ich auch nichts mehr gehört....
Mfg,
Cees
Zitat:
Was mich sehr stört ist das Volvo Sweden geschrieben hat das es andere Lösung zum MP3 abspielen gibt, aber dann weiter keine Antwort gibt (kann?) was damit gemeint wäre.
Naja, wir wissen doch alles dass damit diese FM Transmitter gemeint sind. Sie traut sich bloß nicht das Kind beim Namen zu nennen :)
Hut ab für dein Engagement :)
Grüße Zetterick
Gerade hat Volvo Deutschland angerufen... glaube es oder nicht: die haben gemeint ich soll nochmals "Sweden" schreiben (.....), denn die werden überflütet mit dieses Problem und sind nicht so weit gekommen wie ich.
Also, weil Volvo D meinte ich soll Volvo S mal wieder schreiben habe ich das auch gemacht.... lese mal:
Telefax to 00 46 31 542683, Attn. Mr. F. Arp
Munich, 24-7-2006,
Dear Mr. Arp,
I am so sorry to again must bother you. I will first explain you why:
You delegated to your Mr. Kenneay to answer me on the faxes I sent to you some weeks ago, thank you for that.
I received a prompt reply but still had questions. Mr. Kenneay then delegated to Mrs. Jönsson to answer them. After again incomplete or non answers, I last Friday received an email from Mrs. Jönsson with this text:
“Further I would like to inform you that all future correspondence regarding these issues will be filed with interest but without further action”. Also was I told to contact Volvo Germany in future, which I did but they advised me to contact you again!
Over the weekend I read al my communications over and over again and I am convinced that I have absolutely not been rude or impolite, which is not in my nature. So I really wonder why I was told that Volvo does not want to communicate with me anymore. I however admit being very persistent in getting the picture complete; being persistent is really needed because from Volvo side on average on 5 questions asked only 1 is answered, to some extent, and a solution was never offered to me.
So there is a risk that I will never receive an answer from you on this fax, but I dare to doubt that Mrs. Jönsson’s words do apply for you in person, so I took the risk….
Now the reason that I contact you again:
As Mrs. Jönnson seemingly refuses to communicate with me and to my feeling this matter is still not solved and there are many open question, I see not other alternative than to ask you for a personal meeting. I recognize of course that it is not your daily task to receive customers. You are of course more than welcome in my office in Munich, Germany, but I can very well understand that this issue is to minor for you to spend travelling time on, so I also offer to come to you.
There are 5 topics that I would like to know your personal meaning on:
1. I have been made clear that and why Volvo will not come up with the software for “old” S40/V50 models to enable their proprietary radio’s to play MP3 files, even when one takes the trouble to replace all the hardware; hardware that no one else in this world than Volvo is able to support. I still can not understand why does not want to test this software, you could charge money for it to the many customers that all want to have MP3 playback so badly.
2. I have noticed in all communication so far that Volvo neither recognizes that they let their customers down here nor that there is the will to remedy this in any way. It is of course not nice to admit an error, but I would satisfy me if Volvo finally showed a sign that they do realize what grief they caused under their customers.
3. I am back to where I started: after first consulting many dealers who could not help me, I wrote Volvo Germany with my “problem”; they stated that “Sweden” was the cause of the “problem” because “Sweden” does not release the necessary software. So I wrote “Sweden” and after numerous emails and faxes I am now send back to Volvo Germany. Is this normal at Volvo?
4. Mrs. Jönsson told me in here emails that there are other MP3 playback solutions for the S40/V50. I however have not been able to find them, so I hope that you can show me them. Maybe such a solution could be the key to solve my problem.
5. I am convinced that in a personal meeting we can find a good solution for my problem. I want to underline that from the very beginning I never asked for a gift. That there seems to be no other solution than exchanging the whole car to accomplish what I want, is not caused by me, I am still willing to pay a normal amount of money to upgrade my “old” radio and, as stated before, I am even prepared to take a 7 months linear depreciation on my account. But I need your help here, you can not expect my dealer to take this fully on his account.
In the meantime some German, Dutch and English car magazines are informed on this topic but it is absolutely not my intention to “trap” you during a meeting with journalists, camera teams, hidden cameras or microphones. This is not my style. I would like this matter solved in a Gentleman like, way.
Please take my request as per the above into consideration and please do not delegate this, because the people who are next delegated to do not seem to want to write to me, so I can hardly imagine that they are willing to visit or receive me. Also did they show no interest in helping me in finding a solution.
Please let me know when it would suit you for a personal meeting.
Awaiting your as ever swift and positive reply,
Best regards,
Cees Thoen